Product Manager - Contact Center Experience (Temporary Hybrid) | BGC

Shift: 5:00 PM - 2:00 AM (Manila Time)

Work Setup: Temporary Hybrid Setup (Onsite once a week)

Work Location: BGC Taguig

We are looking for an outcome-driven Product Manager to own and evolve the Contact Center experience for agents and members. This role focuses on simplifying agent workflows, integrating tools, and automating manual processes to reduce call handling time, improve work quality, and increase member satisfaction.

You will act as the connective tissue between Contact Center Operations, Technology, BI/Analytics, Reputation Management and other Product teams, turning frontline challenges into scalable, measurable product improvements.

Qualifications:

• 5+ years of Product Management experience, ideally with:

1. Contact Center platforms (e.g., CRM, Nice CXOne, Freshdesk or similar contact center tools)
2. Internal-fac...