Job Description
Job Description
Our HeroCare’s mission is to provide a quick and satisfactory service at our agents fingertips, tailored to local challenges to resolve our customers, riders, and vendor issues.
In this role, you will be diving into an exciting new venture focusing on providing data, resolves, and business logic across contact centers in 12 brands under Delivery Hero, including foodpanda.
We are seeking a Product Manager to be responsible for streamlining the end-to-end service ticketing lifecycle and help supervisors with real-time monitoring tools to maximize agent productivity and optimize workforce efficiency.
Responsibilities:
- Shaping the product roadmap for your area, turning business needs and technical constraints into clear, actionable priorities.
- Aligning and influencing multiple stakeholders across the organization without direct authority to drive meaningful ou...