Job Description
The Product Operations Lead ensures the smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation—driving clarity across BA and ops teams, and ensuring that customer-facing product experiences are stable, compliant, and aligned with business expectations. Additionally, the Product Operation Lead supports Agile execution, manages inbound queries, and ensures product outcomes meet business and customer needs. The role also includes leading and mentoring a team of Business Analysts and operational personnel to foster excellence in delivery and performance.
Key Responsibilities:
1. Vision, Goals and Measurement
• Align product goals with business objectives and performance metrics
• Own and communicate product vision across teams ...