💼 Full-Time Position

Product Owner, CRM

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Finnair Plc
📍 vantaa, uusimaa, Finland
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Location
vantaa, Finland
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Posted
June 30, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role Overview

Finnair is seeking a Product Owner, CRM to develop Salesforce capabilities and create better customer and employee experiences.

Key Responsibilities

  • Translate business requirements into clear user stories, acceptance criteria, and functional Salesforce solutions.
  • Design and configure Salesforce capabilities across Service Cloud and Agentforce in line with agreed priorities and technical guardrails.
  • Support backlog refinement, sprint planning, development, testing, and release activities in close collaboration with digital, business, and vendor teams.
  • Lead and coordinate user acceptance testing with business stakeholders and help ensure readiness for successful go‑lives.
  • Maintain functional documentation, process descriptions, and decision logs while supporting strong governance and scalable platform development.
  • Act as a hands‑on Salesforce expert and trusted partner for colleagues across dig...