Job Description
The Product Specialist – NBA serves as a brand expert, customer advisor, and in-store experience leader, responsible for connecting fans with the products, stories, and culture of the NBA. This role combines specialized product knowledge, premium customer service, and fan engagement to deliver an elevated shopping experience that reflects the passion, energy, and authenticity of the NBA brand.
KEY RESPONSIBILITIES
- Serve as an NBA merchandise authority, providing informed recommendations on jerseys, footwear, apparel, accessories, and lifestyle items.
- Translate technical product features into clear benefits for customers (fit, performance, cushioning, material innovations).
- Offer tailored guidance based on customer preferences, team loyalty, and playstyle.
- Deliver world-class customer service that mirrors the NBA’s values of excitement, respect, and community.
- Assist customers across the entire buying journey—from dis...