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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you'll do:
- Support bespoke software products remotely and onsite when required
- Investigate, troubleshoot and resolve software support queries
- Own helpdesk tickets from logging through to resolution
- Manage and administer SQL-rich environments, including scripting and database administration
- Perform software testing before product releases and updates
- Deploy product upgrades, installations and new software releases
- Train and support clients on software functionality and best practices
- Collaborate with internal departments to drive fast, effective solutions
- Escalate issues appropriately while maintaining excellent client communication
- Identify opportunities to improve processes and customer outcomes
Technical requirements:
- Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting
- Previous software s...