Job Description
Responsibilities
- Technical expert on Lam's products, providing expertise to resolve all PECVD/ALD Type 1/2 escalations on Lam's restricted released products and act as a Subject Matter Expert in Lam's specialist disciplines.
- Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and obtain buy‑in on proposed solutions.
- Represent customers' and account team's technical requirements to factory, driving required actions to resolve escalations and prevent occurrence.
- Partner with the Product Group Product Support team during PDR Alpha and Beta phases.
- Effectively utilize Lam's Knowledge Management to resolve escalations and actively share knowledge with Lam's worldwide technical community.
- Mentor local account engineers, lead escalations, and partner with PM/BD/Sales based on business needs.
- Professionally represent the company to the customer, using kn...