Job Description
The Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions. You’ll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.
You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications. As a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met.
This role supports customers through a variety of channels, including phone and Salesforce cases.
**In this role you will...**
- Develop a strong understanding of Galaxy’s product suite and underlying technologies.
- Provide phone and written support to customers, resolving technical and functional issues of varied complexity.
- Diagnose and troubleshoot problems using tools such as developer consoles, network diagnostics, and log analysis.
- Assess case severity and b...
You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications. As a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met.
This role supports customers through a variety of channels, including phone and Salesforce cases.
**In this role you will...**
- Develop a strong understanding of Galaxy’s product suite and underlying technologies.
- Provide phone and written support to customers, resolving technical and functional issues of varied complexity.
- Diagnose and troubleshoot problems using tools such as developer consoles, network diagnostics, and log analysis.
- Assess case severity and b...