Job Description
What you'll doAccurately identify and address any issues or questions customers may have when using the client's products to plan, fly, process, or analyze their data and elevate to internal groups as neededEducate and empower users so that they become better end‐users and leave with a positive feeling after each support interactionCreate and maintain documentations that answer FAQsIdentify common end‐user challenges to suggest better solutionsOwn the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customersProcess imagery data using the client's photogrammetry technology and toolsEnsure delivered data products meet end‐user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirementsAssist in keeping the data processing pipeline running like a well‐oiled machine, delivering products on target and on timeWhat we are...