Job Description
Product Support Manager – Strider Requirements Must-haves
- 5+ years of software development experience in technical product support, solutions engineering, or related roles
- Experience leading or managing technical support teams
- Experience with SaaS platforms
- Experience with APIs, integrations, logs, and databases
- Proficiency with troubleshooting complex system behaviors across distributed environments
- Ability to collaborate closely with Product and Engineering teams on issue resolution and prioritization
- Ability to define and optimize support workflows, SLAs, and operational metrics
- Strong communication skills in both spoken and written English
- Startup experience
- Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent
- Act as the escalation owner for complex, high...