Job Description
We’re hiring Product Support Specialists in the APAC region, specifically in Singapore or the Philippines.
This role follows a weekend day in exchange for a weekday off. Schedule: Tuesday‑Saturday or Sunday‑Thursday, with occasional adjustments for holidays or business needs. Day shift.
Responsibilities
Work closely with customers daily. Handle troubleshooting of integrations and guide customers through detailed workflows and best practices. Participate in projects to improve team effectiveness, such as:
- Absorbing and synthesizing highly technical work from Engineering to create enablement for the broader Support Team.
- Developing workflow automation to improve team cohesion and efficacy.
Qualifications
- Experience with and enthusiasm for a complex, rapidly evolving product.
- Curious mindset, seeks deep solutions beyond surface level.
- Strong problem‑solving skills, adept at defining...