Job Description
About The Job
The Loyalty Product Technical Specialist bridges product integration, logic, automation, and data architecture to define the program’s technical structure. The role is responsible for the technical integrity, scalability and security of the rewards ecosystem, ensuring that the billions of data points across CRM, POS and mobile app translate into accurate, real‑time customer value. The role manages the system evolution and works hand‑in‑hand with product teams to ensure a seamless UI/UX when customers use the loyalty program. It leads the collaboration with IT teams and software providers.
What You’ll Do
- Manage the loyalty program system and its integration with CRM, POS and mobile platforms, while ensuring consistent refinement and support of the set‑up.
- Ensure that points/rewards are calculated accurately in real‑time and that customer data is synced across all touchpoints to prevent latency or errors.
- Build/mai...