Job Description
GENERAL SUMMARY
The Production Planner owns the LATAM production operations tier of client-service responsibilities (daily comms, transparency, feedback loops, corrective actions, operational escalations) for one of our key global clients. This role is responsible for running the regional production workflow – PMO standards, planning cadence, asset management, tooling/data hygiene, SLA/reporting – to ensure clean, predictable delivery and transparent client operations.
RESPONSIBILITIES
Daily counterpart to SVP, Operations; run weekly ops reviews/SLA check-ins/QBR-style ops readouts; ensure transparent dashboards and responsiveness; capture feedback and drive corrective actions.
Cross-Functional Agency Integration: Responsible for day-to-day relationship with Mexico City production hubs and client marketing team.
PMO & Governance: Implement intake‐scope‐plan‐execute‐QA‐release‐archive workflows; manage change control, calendars, and operating cadences.
Capacit...