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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- es Own 24x7 application production support operations ensuring uptime performance and stabi
- lityLead and manage L2L3 application support teams including staffing shifts and performance manage
- mentDrive Incident Problem and Change Management in line with ITIL proce
- sEnsure SLA KPI adherence track metrics and present operational dashboards to stakehol
- dersLead major incident management including bridge calls stakeholder communication and postincident rev
- iewsPerform and govern Root Cause Analysis RCA and ensure permanent fixes are impleme
- ntedCollaborate with Development QA Infra and Vendor teams for issue resolution and release sup
- portOversee release deployment and production validation activi
- tiesIdentify and drive automation opportunities to reduce manual effort and improve effici
- ncyEnsure applications meet security compliance and audit requirem
- ...