Job Description
Responsibilities
- To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
- To provide support during end of day batch run
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Requirements
Must have:
- Bachelor's degree of Computer Science or Engineering
- Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/fin...