Production Support Analyst

As a Production Support Analyst, you are part of the production support team that ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients.

Team Responsibilities

• Execute platform health checks, recoveries, and scheduled operational tasks to ensure system stability.
• Triage and respond to production alerts by following runbooks and escalation paths.
• Support incident and problem management by providing logs, evidence and diagnostics.
• Maintain and update knowledge base articles, SOPs and runbooks to ensure operational accuracy.
• Support service transition activities for new changes entering production.
• Collaborate with global teams to ensure SLAs, KPIs and risk controls are met.

Specific Role Responsibilities

• Perform daily checks and recoveries following documented SOPs, identify abnormalities and proactively flag risks.
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