💼 Full-Time Position

Production support - L1-L2

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AccionLabs
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 27, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Job Description

Role - Production support - L1-L2

  • Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
  • Manage and respond to users in a timely manner
  • Log incident ticket for production issues and user queries
  • Provide necessary information needed for further investigation to next level support (L2) to proce...