Job Description
Description and Requirements
Production Support Lead’s Core Responsibilities:
- Oversee all activities in production services team and accountable for the system working of Control-M
- Assign batch jobs and scheduler to the L1 SMC team for monitoring
- Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform day to day management of the batch job request
- Assist and guide production services team in handling troubleshooting related to batch job scheduling, administration, job runs, change request, incident
- Ensure production services support operates in an orderly manner
- Guide and advise production services team on daily tasks and escalations
- Assist or participate in any activities that been assigned by SMC Lead in related to production services
- Take responsibilities to perform Service Request/Change R...