Job Description
Essential Duties and Responsibilities
: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Own end‑to‑end production support for ATM platforms, networks, middleware, and integrations
Ensure 24x7 availability of ATM services including:
Transaction processing
Switching systems
Cash management interfaces
Network connectivity and vendor integrations
Lead global onshore and offshore production support teams (L1/L2/L3)
Establish clear ownership and handoffs across time zones
Define follow-the-sun support models for ATM operations
Ensure consistent ITIL process adherence across all regions
Manage on‑call rotations, escalation paths, and knowledge sharing
Coach and mentor teams to ...