Job Description
Job Title: Team Lead (Preferably Retail) – Wipro Philippines Inc., Cebu
Role Summary
As a Team Lead at Wipro Cebu , you will be responsible for leading, supervising, and driving the performance of your assigned team , ensuring customer satisfaction , meeting key performance targets , and supporting continuous improvement initiatives. This leadership role plays a key part in ensuring operational efficiency, strong team engagement, and excellent service delivery aligned with client goals.
Key Responsibilities
Team Leadership & Management
- Lead a team of front-line agents, guiding them to achieve performance expectations and KPIs daily.
- Act as the main point of contact for team questions, escalations, and support.
- Communicate clear goals, deadlines and expectations.
- Provide real-time floor support and problem-solving assistance during operations.