Job Description
Job title: Team Leader
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: 30-Mar
Qualifications
- Bachelor's Degree
- Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment
- Sound knowledge on the banking domain and understanding of processes and bucket flows
- Good to have: Exposure to US or UK banking industry
- Not a job hopper
- Must not be a present or former employee of Wipro
Key Responsibilities
- Manage and lead a team handling financial/banking accounts
- Monitor KPIs, productivity, and quality metrics
- Analyze collections data and reports to drive performance
- Ensure compliance with banking laws,...