Job Description
Overview
Professional Services Account Manager - Talent Management for Lumenii. Own and grow strategic client relationships while ensuring seamless delivery. You will manage and expand existing accounts, safeguard satisfaction, and deliver integrated professional services—client onboarding, accreditation training, job profiling and competency mapping, assessment feedback, and targeted OD interventions. Success is defined by deep client understanding, consistently high satisfaction, delivery excellence, and achievement of revenue targets through effective cross-functional collaboration.
Key Responsibilities
Client Relationship Management
- Develop and sustain long-term relationships as the primary point of contact and trusted adviser.
- Translate client goals into delivery plans and SLAs; monitor sentiment and close feedback loops.
Account Growth & Retention
- Identify and shape upsell/cross-sell opp...