Job Description
Job Summary
To provide administrative program, and call centre support to the Payor Solutions department within Bayshore Specialty Rx. To complete all client referrals, program communications, inputs data and maintains data integrity, and triages all inbound call centre inquiries as required by the Bayshore Specialty Rx Payor Solutions department.
Duties And Responsibilities
- Act as a central resource liaison for program stakeholders, which include clients, patient support programs, plan members and pharmacies.
- Proactively offer assistance to plan members and advocate on their behalf.
- Provide updates to stakeholders as requested and required. Perform data-entry, answer inbound calls, make outbound calls, manage program e-mail inboxes, and fax software, general administrative functions.
- Triage program referrals, emails, communications, and tasks to program staff once entered into the CRM.
- Provide other ongoin...