Job Description
Responsibilities
Responsible for managing customer accounts, coordinating order fulfilment, and ensuring smooth communication between customers and internal departments. This role supports order management, shipment scheduling, and production coordination to ensure timely delivery and high customer satisfaction.
- Manage and maintain relationships with existing and new customer accounts.
- Provide timely responses to customer enquiries, requests, and order updates.
- Keep customers informed of order status, shipment schedules, and potential issues.
- Process customer Purchase Orders (PO) and issue order acknowledgements in a timely manner.
- Process RFQs and coordinate quotation follow-ups with relevant departments.
- Handle change orders and ensure alignment between quoted prices and customer PO.
- Maintain accurate data entry and update sales orders and job orders in the company's ERP/MRP system (SYSPRO).