Job Description
Job Overview: The Program Manager is responsible for leading Telecom project delivery and technical implementation teams. This role based in the St. Petersburg, FL office and oversees Project Managers and Project Engineers to ensure seamless execution of enterprise customer onboarding, installations, upgrades, relocations, and managed service deployments. This position owns the operational integrity of the full implementation lifecycle from post-contract handoff through go-live and transition to ongoing support ensuring projects are delivered on time, within scope, within budget, and aligned with customer expectations and profitability objectives. Supervisory Responsibilities: Directly manages Project Managers, Enterprise Account Managers, and Project Engineers . Provides coordination with Dispatch, Client Success, Billing, Technical Support, and Internal Dev. Responsible for hiring, onboarding, coaching, performance management, and development of team members. Establishes KPIs a...