Job Description
Key Responsibilities
● Design and own the optometry excellence framework — setting standards for clinical
protocols, refraction quality, and patient experience across all Lenskart touchpoints.
● Lead end-to-end program management for optometry training, certification, and
continuous professional development initiatives at scale.
● Collaborate with academic institutions, professional bodies (COI, IOIA), and industry
experts to benchmark best practices.
● Drive audits, assessments, and quality reviews across stores; build data-driven
dashboards to track optometry KPIs and clinical outcomes.
● Identify skill gaps across the optometry workforce and design targeted upskilling
programs — e-learning, blended formats, and clinical workshops.
● Lead a team of regional optometry trainers and clinical coordinators; coach and mentor
for professional growth.
● Partner with product, technology, and retail operati...