Job Description
**About the Role**
At Uber, delivering world-class customer support is a key part of our user experience.
To achieve this, we need program managers who can support critical transformation efforts, contribute to strategic initiatives, and work closely with cross-functional teams to deliver meaningful change.
As a CX Program Manager, you will help drive the execution of customer support strategies, support cross-functional collaboration, and lead projects that improve how we serve users.
You'll partner with regional and global teams to bring the customer voice into decision-making, optimize our operations, and scale impactful initiatives across the region.
This is a unique opportunity to grow in a dynamic environment, develop your leadership skills, and help shape the future of customer support at Uber.
**What You'll Do**
- **Execute CX Strategy**: Lead the execution of comprehensive customer experience strategies that align with business objectives, focusi...