Job Description
**Description:**
**JOB ANNOUNCEMENT**
**PROGRAM SPECIALIST**
**CHICAGO DEPARTMENT OF AVIATION**
**Customer Experience Section**
**# of positions: 2**
**(Additional vacancies possible pending budget approval)**
**Starting Salary: $69,684; Grade: BX-15**
**Applications for this position will be accepted until 11:59 pm CDT on Friday, July 10, 2026** **.**
Support the Deputy Commissioner and Assistant Commissioner in the day-to-day responsibilities of the Customer Experience Team
**_ESSENTIAL DUTIES:_**
• Manage contractors to provide best-in-class customer service to travelers at the airports’ information desks
· Check on the information desks to ensure all current information is displayed.
· Coordinate and manage surveys to improve the passenger experience across both airports. Create reports and metrics to support operations
within the Department
· Ove...
**JOB ANNOUNCEMENT**
**PROGRAM SPECIALIST**
**CHICAGO DEPARTMENT OF AVIATION**
**Customer Experience Section**
**# of positions: 2**
**(Additional vacancies possible pending budget approval)**
**Starting Salary: $69,684; Grade: BX-15**
**Applications for this position will be accepted until 11:59 pm CDT on Friday, July 10, 2026** **.**
Support the Deputy Commissioner and Assistant Commissioner in the day-to-day responsibilities of the Customer Experience Team
**_ESSENTIAL DUTIES:_**
• Manage contractors to provide best-in-class customer service to travelers at the airports’ information desks
· Check on the information desks to ensure all current information is displayed.
· Coordinate and manage surveys to improve the passenger experience across both airports. Create reports and metrics to support operations
within the Department
· Ove...