Job Description
Summary The Program Support Assistant-Enrollment Specialist (PSA) position is located in the Eligibility and Enrollment Section of the Business Management Service, and performs a wide variety of duties, but is primarily responsible for interviewing applicants to determine eligibility for, and entitlement to, VA healthcare benefits. Responsibilities -The Program Support Assistant (PSA) has a primary responsibility to interview applicants for VA healthcare, and is expected to provide exceptional customer service, with respect and concern for the applicant. - The PSA should actively listen to customers, pay attention to the details of the customer's needs and concerns, and still be flexible and enthusiastic while helping the applicant under the VA healthcare system. -The PSA should also exhibit an extensive knowledge of VA healthcare options, VA Directives, VA Handbooks, and national and local policies to be able to accurately respond to inquires from applicants, veterans, their family me...