Job Description
Programme Support Adviser (Part Time)
Pay Range: £26,300 (Pro-rata)
Job Type: Part time role, 20 hours over 5 days a week.
Location: Reed in Partnership office.
Role Summary
The Programme Support Adviser is responsible for providing a first‑class personalised service to our participants across a variety of Reed Wellbeing programmes. The Adviser will assess eligibility and suitability of participant referrals, triage them, sign‑post participants to relevant services, and ensure attendance is secured and recorded centrally. All administration, KPI tracking, quality standards, and data capture must be completed in accordance with service obligations.
Key Responsibilities
- Deliver high‑level customer service when communicating with participants on inbound and outbound calls.
- Book participants onto relevant Reed Wellbeing preventative health services, rearrange attendance, and actively re‑engage participants who fail to atten...