Job Description
Role summary
The Project Coordinator BPO is responsible for coordinating and overseeing multiple new and existing BPO projects (inbound, outbound and backoffice) across different clients. The role ensures that implementations, transitions, scope changes and improvement initiatives are delivered on time, within scope and in line with contractual SLAs and internal KPIs.
Key responsibilities
- Manage a portfolio of BPO projects, including new client implementations, rampups, scope changes and optimization initiatives across several accounts.
- Support project planning by consolidating requirements, defining scope, timelines, milestones, resource plans and risk registers.
- Coordinate crossfunctional tasks with Operations, WFM, QA, Training, IT, HR and Finance to ensure readiness for hiring, training, systems, reporting and golive.
- Organize and document internal and client meetings, including...