Job Description
Key Responsibilities
Client Engagement & Communication Serve as the primary point of contact for clients undergoing technology migrations, delivering clear and professional communication throughout the migration lifecycle. Lead client calls and meetings in Japanese and English to explain migration scope, timelines, and client impact. Localize and tailor client communications (email, meeting notes, FAQs) for Japanese‑speaking audiences; provide concise English summaries for internal stakeholders. Proactively communicate updates, answer queries, manage expectations, and escalate complex questions beyond first‑level support to appropriate internal teams. Migration Execution & Tracking Understand migration scope, technical requirements, client impact, and internal resource implications. Guide clients through migration activities, including technical onboarding, testing (UAT/PVT), and go‑live phases. Track and monitor client migration status across multiple cases using internal tools and...
Client Engagement & Communication Serve as the primary point of contact for clients undergoing technology migrations, delivering clear and professional communication throughout the migration lifecycle. Lead client calls and meetings in Japanese and English to explain migration scope, timelines, and client impact. Localize and tailor client communications (email, meeting notes, FAQs) for Japanese‑speaking audiences; provide concise English summaries for internal stakeholders. Proactively communicate updates, answer queries, manage expectations, and escalate complex questions beyond first‑level support to appropriate internal teams. Migration Execution & Tracking Understand migration scope, technical requirements, client impact, and internal resource implications. Guide clients through migration activities, including technical onboarding, testing (UAT/PVT), and go‑live phases. Track and monitor client migration status across multiple cases using internal tools and...