Job Description
The NYC311 program manages, enhances and supports the City of New York's incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are essential in supporting the City's response to crises, and more commonly, other urgent matters such as serving the public and handling all requests for government and non-emergency services, connecting residents, business owners, and visitors with the information and people who can help them best.
NYC311 is an established program with a regular team structure and release cadence. Work is planned quarterly, and a dedicated team supports the application handling break fix, enhancements and maintenance work. The 311 team works closely with other NYC Agencies to implement new features. fix enhancements and maintenance work. The 311 team works closely with other NYC Agencies to implement new features. CSMS' workstreams include the Call Center, Online Portal, SMS/Text and mobile ...
NYC311 is an established program with a regular team structure and release cadence. Work is planned quarterly, and a dedicated team supports the application handling break fix, enhancements and maintenance work. The 311 team works closely with other NYC Agencies to implement new features. fix enhancements and maintenance work. The 311 team works closely with other NYC Agencies to implement new features. CSMS' workstreams include the Call Center, Online Portal, SMS/Text and mobile ...