Job Description
We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.
Key Responsibilities
- Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
- Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
- Develop and maintain detailed project plans, timelines, and documentation
- Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
- Track project milestones and elevate potential delays to leadership
- Schedule and facilitate project meetings, prepare agendas and record minutes
- Support risk management, issue tra...