Job Description
We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification. Key Responsibilities Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution Develop and maintain detailed project plans, timelines, and documentation Liaise with cross-functional teams including operations, IT, QA, and client stakeholders Track project milestones and elevate potential delays to leadership Schedule and facilitate project meetings, prepare agendas and record minutes Support risk management, issue tracking, and resolution planning Ensure compliance with SLA commitments and contractual obl...