Job Description
About the Team
- Drive end-to-end experience improvements across buyers, sellers, and frontline workers to support sustainable growth
- Identify key pain points in the logistics journey and lead impactful, scalable solutions
- Improve satisfaction, trust, and operational efficiency through data-driven initiatives
- Strengthen collaboration across teams to deliver a seamless experience for stakeholders
Job Description
Drive End-to-End Experience Improvement
Buyer Experience
Lead and execute initiatives across three core pillars:
- Improve buyers’ perception of Shopee and SPX
- Increase customer satisfaction (CSAT) and Net Promoter Score (NPS)
- Reduce contact rate and customer complaints
- Identify pain points across the logistics journey and propose scalable solutions
Seller Experience
- Enhance seller sentiment and operational expe...