Job Description
Position Summary
The is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings..
Scope of Role
Project Manager coaching and development
Customer escalation resolution
Milestone Meeting facilitation and project oversight
Operational consistency and visibility·
Knowledge of Insurance guidelines and programs
Essential Duties/Responsibilities
Project Management Coaching & Developmenta. Provide ongoing coaching and mentorship to Project Managers.b. Conduct regular 1:1 meetings focused on performance, growth, and problem-solving.c. Review active files to identify coaching opportunities and reinforce best practices.d. Support underperforming team m...
The is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings..
Scope of Role
Project Manager coaching and development
Customer escalation resolution
Milestone Meeting facilitation and project oversight
Operational consistency and visibility·
Knowledge of Insurance guidelines and programs
Essential Duties/Responsibilities
Project Management Coaching & Developmenta. Provide ongoing coaching and mentorship to Project Managers.b. Conduct regular 1:1 meetings focused on performance, growth, and problem-solving.c. Review active files to identify coaching opportunities and reinforce best practices.d. Support underperforming team m...