Job Description
About the Role
The SDM / Project Manager is one of the most important roles in Teceze's operating model. SDMs are the primary commercial and delivery owners for their assigned accounts — accountable for SLA performance, billing accuracy, client satisfaction, team management, and P&L contribution at account level. They are the face of Teceze to the client and the voice of the client inside Teceze.
Key Responsibilities
- Own end-to-end delivery for assigned accounts — SLA, CSAT, billing, and P&L
- Manage the SDC, field engineers, and coordination resources assigned to your accounts
- Conduct weekly and monthly client service reviews — producing and presenting service reports
- Manage service transitions and new account onboarding — mobilisation, staffing, tooling
- Identify and manage risks, issues, and escalations at account level
- Maintain SOW/PO documentation and ensure all billing...