Job Description
To manage and process travel insurance/takaful claims with efficiency, accuracy, and empathy , delivering a hyper-personalized and seamless customer experience that reflects Etiqa’s commitment to “fast & easy” service. To supporting Travel Insurance/Takaful as a high-visibility “sampler” product by delivering claims services that exceeds expectations, ensuring that the claims experience leaves a strong, positive impression on customers—building trust and increasing the likelihood of loyalty and cross-sell potential. To reviewing and verifying claims , liaising with internal teams and external service providers, identifying potential fraud, and ensuring timely and fair claim resolutions – supporting the company’s commitment to trust, customer satisfaction and operational excellence.The role also supports process improvements, digital claims handling, and contributes feedback to enhance service delivery in alignment with Etiqa’s digital-firs...