Job Description
Key Responsibilities
Operational Supervision & Quality Assurance:
Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas.
Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.
Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.
Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.
Guest Experience & Service Excellence:
Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.
Handle guest concerns related to cleanliness or public area presentation promptly and professionally.
Coo...