Job Description
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
1) Job Purpose
To perform daily Premium Collection tasks, ad-hoc tasks and projects in conformity with approved operating manuals as customer excellence services.
2) Job Responsibilities
Handle customer service requests relating to Premium Collection, check and process requests efficiently as Operating Manual and meet pre-set target.
Proceed requests smoothly and accurately in conformity with approved operating manuals to meet pre-set KPIs such as turnaround time, pend...