Job Description
Position: Operations -Team Leader- HCM
Location: Eastwood, Quezon City
Salary: up to 42k package
Work set up: On-site
Work shift: Shifting
Your Day-to-Day
- Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
- Provide excellent customer service and identify client needs.
- Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
- Participate in proposal development for business opportunities.
- Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
- Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
- Conduct root cause analyses and build corresponding action plans.
- Coach associates to meet KPIs and performance metrics.
- Manage team attrition...