Job Description
IPS (Information Process Solutions) Pakistan is seeking a highly experienced and performance-driven QA, Compliance & Sales Training Assistant Manager to lead quality assurance initiatives, sales compliance programs, and agent development across our USA-based B2B campaigns.
This role is ideal for professionals who have successfully managed both quality and training functions within an international BPO or contact center environment and have a proven track record of improving agent performance, sales conversions, and compliance standards.
Key Responsibilities:
✅ Lead QA audits, compliance monitoring, scorecards, and calibration sessions
✅ Develop and implement SOPs, scripts, and quality improvement initiatives
✅ Design and deliver impactful B2B sales training programs
✅ Conduct live floor coaching, role-plays, and objection-handling workshops
✅ Manage QA Analysts, Trainers, and Team Leads
✅ Track performance metrics and drive continuous improvement throu...
This role is ideal for professionals who have successfully managed both quality and training functions within an international BPO or contact center environment and have a proven track record of improving agent performance, sales conversions, and compliance standards.
Key Responsibilities:
✅ Lead QA audits, compliance monitoring, scorecards, and calibration sessions
✅ Develop and implement SOPs, scripts, and quality improvement initiatives
✅ Design and deliver impactful B2B sales training programs
✅ Conduct live floor coaching, role-plays, and objection-handling workshops
✅ Manage QA Analysts, Trainers, and Team Leads
✅ Track performance metrics and drive continuous improvement throu...