Job Description
Our client, a leading financial services firm are looking for a Quality Assurance Manager to join the team on a permanent basis.
As Quality Assurance Manager you will work to reintroduce the Quality Assurance (QA) programme in the operational teams. Providing assurance, where appropriate, that the firm are delivering suitable outcomes and support to
customers and adhering to processes and procedures. Ultimately, the role will expand to build and lead a rightsized QA team.
Role and Responsibilities:
Work with all business areas to develop a strong culture of quality.
Cover the Quality Assurance of all customer facing departments including but not limited to; Customer Service, Customer Relations and Financial Crime Departments.
Carry out investigations and assessments and provide rationale for findings and supporting evidence to substantiate these;
Identifying emerging or actua...