QA/QC Manager - Human Services Program - Remote

This is a remote position. Summary: The Workforce Group, a LEMOINE company, is seeking an experienced QA/QC Manager to support a federal human services program serving vulnerable populations, including youth, young adults, and families. The QA/QC Manager is responsible for developing, implementing, and maintaining quality control processes that support accurate case documentation, timely case progression, compliant reporting, corrective action tracking, and continuous improvement. This role reviews operational performance, conducts internal audits, monitors documentation quality, identifies trends or deficiencies, and works with program leadership to ensure work products meet program standards and client requirements. This position requires strong quality assurance experience, excellent documentation skills, attention to detail, data analysis capability, confidentiality, and the ability to work across field operations, case coordination, data, reporting, training, onboarding, and progr...