Job Description
A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.
POSITION:
Quality Assurance Specialist
Industry: BPO
Location: Clark, Pampanga
Salary Offer: Php 35,000
Work Schedule: Shifting Schedule
Work Setup: Onsite
BENEFITS:
- Government-mandated benefits
- 13th Month Pay
- HMO coverage
- Vacation Leave Credits
- Sick Leave Credits
JOB RESPONSIBILITIES:
- Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
- Conduct regular quality audits and document findings accurately.
- Provide detailed feedback and coaching insights to agents and team leaders.
- Prepare and analyze daily, weekly, and monthly quali...