Job Description
Work Setup: Onsite (McKinley, Taguig)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- With at least 2 years of QA Team Lead experience
Key Responsibilities:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents on quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions...