Job Description
URGENT HIRING: QA Team Lead – Quality Assurance
Location: MOA / Taguig (Onsite)
Are you a driven QA professional ready to step into a leadership role? Join our team and lead quality initiatives in a fast-paced BPO environment!
Key Responsibilities
- Monitor and evaluate customer interactions (calls, email, chat) for quality and compliance
- Analyze QA results and performance metrics for reporting
- Provide coaching and constructive feedback to team members
- Apply QA expertise to support operational excellence
- Handle QA initiatives and process improvements
- Manage workload independently and take initiative
- Support and guide junior team members
- Identify opportunities to enhance processes and performance
- Oversee daily team activities and ensure goals are met
- Maintain high standards of quality and professionalism
Requirements
- Experience in Quality ...