Job Description
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
- Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns.
- Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
- Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
- Provide feedback, coaching, and training to sales agents to enha...