Job Description
Job Description
- Handle customer complaints and quality-related inquiries. This includes conducting historical investigations, researching and verifying work methods in other departments, and discussing countermeasure proposals with relevant teams.
- Conduct customer process audits. This involves preparing documentation in accordance with customer requirements and agendas.
- Collaborate with personnel from other departments to implement improvements and corrective actions based on audit findings.
- Manage and supervise OQC (Outgoing Quality Control) personnel. Responsibilities include training, overtime approval, and performance verification.
- Update and maintain OQC work procedures and standard operating instructions.
- Report non-conforming products (NGs) identified during OQC inspections.
- Conduct verification activities. This includes reviewing product quality documentation from prototyping through to mass producti...